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Remember the frustration of talking to a robot that just doesn’t get it? Those days are quickly fading. The world of customer service is in the middle of a huge change, moving beyond those simple chatbots to something much smarter. Welcome to the age of intelligent, self-sufficient digital workers. Leading this charge is Salesforce Agentforce,
For more than 20 years, CRM systems have been the most critical component of running a business. They have maintained track of interactions, built up workflows, and brought together sales, service, and marketing teams. But there was always one significant problem with CRMs: they needed people to read data, make judgements, and do things. A
Are you dreaming of becoming a Salesforce Developer but don’t know where to start? You’re not alone — thousands of professionals struggle to move from theory to hands-on skills. That’s why I created the Salesforce Admin & Developer LIVE Training — a project-based, mentorship-driven program designed to take you from zero to job-ready Salesforce professional.
Efficient business practices aren’t just a trendy word these days; they’re a must. Businesses are always looking for new ways to streamline their processes, automate tasks that they do over and over, and eventually boost their output. Strong process automation is often the answer for people who use Salesforce to its full potential. And now,
Shadow DOM is a web standard that allows developers to encapsulate HTML, CSS, and JavaScript inside a component, so it doesn’t interfere with the rest of the page. It helps us to create small parts of your page (like buttons, cards, or popups) that: In this blog, we’ll simplify what Shadow DOM in LWC is,
With the enhanced email experience in Account Engagement(Email Template and Email Content), you can select an email template before you start building your email content. An email template is a reusable layout. It can help you boost productivity and encourage consistency among content creators, but it isn’t a required component of an enhanced email send. It’s
In Salesforce, Sometime we need to automate processes like creating records, sending emails, or updating data — not just through buttons and triggers, but from tools like Flows, Prompt Builder, or even external integrations. This is where Invocable Methods become super useful. In this blog post, we’ll take a deep dive into Invocable Methods in
In today’s fast-paced digital landscape, businesses are under constant pressure to enhance efficiency, cut costs, and deliver outstanding customer experiences. Salesforce has introduced Agentforce, an innovative AI-powered platform that provides businesses to deploy autonomous agents that are able to handle tasks across departments like sales, service, marketing, and commerce. What makes Agentforce truly transformative, however,
Salesforce Object Query Language (SOQL) is used to search data in your salesforceOrg. SOQL is designed specifically for Salesforce data. Dynamic SOQL refers to the ability to create SOQL queries at runtime as strings with Apex code. This means you can create queries dynamically based on various conditions such as user inputs while in static
