Are you aiming to pass the Salesforce AI Specialist certification exam on your first attempt? You’re in the right place! Preparing for this certification can be challenging, but with the right tools and strategies, you can confidently tackle it. In this post, we’ll explore how Salesforce AI Specialist certification dumps can streamline your study process, boost your confidence, and help you achieve your certification goals faster. Let’s get started and set you up for success!

Salesforce AI Specialist Certification Overview and Tips

Are you ready to take your Salesforce expertise to the next level by exploring the dynamic world of Artificial Intelligence (AI)? The Salesforce AI Specialist certification is designed to showcase your proficiency in leveraging generative AI within the Salesforce ecosystem. This certification allows you to demonstrate your ability to configure and apply Einstein AI tools and effectively communicate the benefits of the Einstein Trust Layer. In this blog post, we’ll cover everything you need to know about the certification, including exam details, key topics, and effective strategies to help you succeed.

What Is the Salesforce AI Specialist Certification?

The Salesforce AI Specialist certification focuses on generative AI and its applications within Salesforce. It equips professionals with the skills to configure AI tools, understand their ethical implications, and maximize their potential in CRM (Customer Relationship Management).

Key Exam Details:

• Format: 60 multiple-choice/multiple-select questions
• Duration: 105 minutes
• Passing Score: 73%
• Cost: Till December 2025, its free to take the exam (retakes $100)
• Mode: Online or in-person at a testing center
• Prerequisites: None

Who Should Pursue This Certification?

This certification is ideal for Salesforce professionals who want to demonstrate their knowledge of AI concepts and tools within the Salesforce platform. While no prerequisites are required, candidates should have foundational knowledge of Salesforce. Certifications like Salesforce Associate, AI Associate, or Administrator can help you build this foundation.

The exam tests your understanding of Einstein’s capabilities, including:

• Generative AI features like Sales emails and Service replies
• Tools like Copilot Builder and Prompt Builder
• Ethical AI practices and data quality management

Hands-on experience is essential for success. While coding expertise isn’t required, you’ll need practical familiarity with configuring and customizing AI tools to meet business needs.

Key Topics Covered in the Exam

Here’s an overview of the key topics and their weightage on the exam:

1. Einstein Trust Layer (15%)

The Einstein Trust Layer ensures security, privacy, and compliance when using AI. Key concepts include:

• Dynamic Grounding: Aligns prompts with user permissions.
• Data Masking: Protects sensitive information like PII.
• Zero-Data Retention Policy: Ensures no customer data is stored.
• Audit Trails: Tracks AI activity for compliance and transparency.

Expect scenario-based questions testing your understanding of features like secure data retrieval, toxic content filtering, and regulatory compliance.

2. Generative AI in CRM Applications (17%)

This section focuses on identifying and applying the correct generative AI tools for specific scenarios. Examples include:

• Sales Features: Einstein Lead Scoring, Sales Emails, Opportunity Scoring
• Service Features: Einstein Case Classification, Service Replies, Call Summaries

Be prepared to choose the appropriate AI feature based on business requirements.

3. Prompt Builder (37%)

As the most heavily weighted section, this topic is a must-master. Prompt Builder allows you to create reusable, customizable prompts. Key features include:

• Prompt Template Workspace: Design natural language prompts.
• Configuration Tools: Select models and define input sources.
• Preview and Validation: Test prompts for accuracy and safety.

You’ll need to understand user roles, grounding techniques, and the process of creating and activating prompt templates.

4. Model Builder (8%)

Model Builder enables the use of standard, custom, or Bring Your Own Large Language Models (BYOLLM). You’ll be tested on configuring these models to meet specific business needs.

Study Strategy for Success

Here’s a proven plan to prepare effectively:

1. Start with the Official Exam Guide

The official Salesforce Trailhead exam guide is your roadmap to success. Use it to:

• Break down topics into manageable sections.
• Track your progress as you study.

2. Leverage Trailhead

Salesforce’s Trailhead platform offers relevant modules and hands-on challenges to deepen your understanding of exam topics. Engage with learning paths like:

• Drive Productivity with Einstein AI
• Cert Prep: Salesforce AI Specialist

3. Join our Salesforce AI specialist Certification Course

Join the thousands of students who have successfully earned their Salesforce AI Specialist Certification on the first attempt with my comprehensive course.

This course is designed to equip you with all the knowledge and skills you need to pass the exam, covering key topics like the Einstein Trust Layer, Prompt Builder, Generative AI, and more.

Don’t miss this opportunity to boost your career and become an AI Specialist in Salesforce. Here is the link to the course https://mytutorialrack.teachable.com/p/salesforce-ai-specialist-certification?coupon_code=YOUTUBE

4. Take Practice Exams

Simulate the exam experience with practice tests. These will familiarize you with question formats, timing, and potential pitfalls.

5. Join Study Groups

Collaborate with peers preparing for the same exam. Study groups provide fresh insights, resources, and motivation.

Exam-Day Strategies

Before the Exam:

• Review challenging concepts and create a cheat sheet for last-minute cramming.
• Focus on topic-level practice exams to reinforce weak areas.

During the Exam:

• Read questions carefully—scenario-based questions often hide crucial clues.
• Use the process of elimination to narrow down answers.
• Mark difficult questions for review and return to them later.

After the Exam:

• Review all answers if time permits. Pay special attention to marked questions.
• Trust your instincts—your initial answer is often correct.

AI Specialist Certification Salesforce Dumps

Here’s a curated list of Salesforce AI Specialist practice test questions designed to challenge your understanding and reinforce key concepts. Who knows? Some of these questions might just make an appearance on your actual exam! Let’s dive in.

Question 1: Linda wants to generate more creative and varied responses from her AI model. Which setting should she increase to make the model take more risks?
Option A: Frequency Penalty
Option B: Temperature
Option C: Presence Penalty
Correct Answer: B

Question 2: Linda notices that her copilot repeats certain words multiple times in the same response. Which setting should she adjust to penalize tokens based on how many times they have appeared?
Option A: Presence Penalty
Option B: Temperature
Option C: Frequency Penalty
Correct Answer: C

Question 3: What does a higher value of Temperature indicate in the AI generation process?
Option A: The model takes more risks and provides more creative outputs
Option B: The model applies a stronger penalty to repeated words
Option C: The total number of tokens will increase
Correct Answer: A

Question 4: If Linda sets the Temperature value to 0.0, how would the AI model behave?
Option A: The model would provide highly creative and random responses
Option B: The model would provide more deterministic and predictable outputs
Option C: The model would ignore user prompts
Correct Answer: B

Question 5: How many related list merge fields can be included in a template?
Option A: 3
Option B: 10
Option C: 5
Correct Answer: C

Question 6 : Tom is working on a project that requires the use of related list merge fields. He has identified that he needs to use 5 related list merge fields in his template. Is this acceptable?
Option A: Yes, that’s within the allowed limit.
Option B: No, he can only use 3 related list merge fields.
Option C: Yes, he can only use 7 related list merge fields.
Correct Answer: A

Question 7: How should instructions be formatted in the prompt template to ensure they are clearly distinguished?
Option A: Surround the instructions with square brackets [ ].
Option B: Surround the instructions with parentheses ( ).
Option C: Surround the instructions with triple quotes (“””).
Correct Answer: C

Question 8: Sarah, a Salesforce admin, wants to help her sales team draft personalized emails for their contacts. Which prompt template should she create in Prompt Builder?
Option A: Flex prompt template
Option B: Field Generation prompt template
Option C: Sales Email prompt template
Correct Answer : C

Question 9: John is using Prompt Builder to enable users to populate fields with descriptions created by an LLM. What type of prompt template is he working with?
Option A: Flex prompt template
Option B: Field Generation prompt template
Option C: Record Summary
Correct Answer: B

Question 10: Which permission set should be assigned to Salesforce admins responsible for managing prompt templates in Prompt Builder?
Option A: Template Editor permission set
Option B: AI Integration permission set
Option C: Prompt Template Manager permission set
Correct Answer: C

Question 11: What is a key feature of a Flex prompt template in Salesforce?
Option A: It only takes one input of a single object type.
Option B: It automatically generates reports.
Option C: It allows a variable number of inputs of different object types.
Correct Answer : C

Question 12: What should you do if the output generated by the LLM does not meet your expectations when using Prompt Builder?
Option A: Ignore the output and move on
Option B: Revise your prompt template and generate a new output
Option C: Save the output for future reference
Correct Answer: B

Question 13: Which field types can you add a field generation prompt to in the Lightning App Builder?
Option A: Only text fields
Option B: text, text area, text area (long), and text area (rich)
Option C: All field types including read-only fields
Correct Answer: B

Question 14: What is the main benefit of using Dynamic Forms in Salesforce?
Option A: They allow users to add custom code
Option B: They limit the number of fields on a record page
Option C: They enhance the user interface by displaying fields as individual components
Correct Answer: C

Question 15 : Which of the following is NOT a feature of Call Summary?
Option A: Creating and editing call summaries
Option B: Capturing customer feedback and next steps
Option C: Storing previous question and answer queries
Correct Answer: C

Question 16: After a lengthy call, a sales agent is unable to generate a call summary for the record.What might be the reason for the call summary not being generated?
Option A: The call was too long
Option B: The call was in English
Option C: The agent does not have the Call Explore permission set
Correct Answer: A

Question 17: Which Salesforce users can create or edit Call Summaries?
Option A: Users with access to the record, regardless of permissions
Option B: Only users with the Einstein Sales Call Summaries permission set
Option C: Only admins can create and edit Call Summaries
Correct Answer: B

Question 18: A sales team wants to access all call summaries related to a particular opportunity.Which component should the team use to view all the voice and video call summaries associated with a record?
Option A: Call Summary Related List Lightning component
Option B: Einstein Call Explorer panel
Option C: Summary Overview Report
Correct Answer: A

Question 19: Which Salesforce feature allows users to ask questions about a call transcript, such as identifying key customer concerns or product mentions?
Option A: Call Summary
Option B: Call Explorer
Option C: Einstein Sales Copilot
Correct Answer: B

Question 20: A sales rep is reviewing a recent call and wants to quickly check the next steps discussed without re-watching the entire video. What feature allows the sales rep to quickly view and edit next steps from the call?
Option A: Call Explorer
Option B: Call Summary
Option C: Einstein Call Review
Correct Answer: B

Question: What information is typically included in a Call Summary?
Option A : Key mentions, next steps, customer impression
Option B: Call duration, transcript, and sentiment analysis
Option C: Question and answer history, follow-up notes
Correct Answer: A

We offer a comprehensive Salesforce AI Specialist Practice Test with over 200 carefully curated questions and answers to help you prepare effectively for the exam.
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