Salesforce has changed its AI Specialist Certification into a new ‘Agentforce Specialist‘ Certification.
The Salesforce Certified AI Specialist exam will expand to include Agentforce on March 3, 2025. With this change, the exam name will be updated to Salesforce Certified Agentforce Specialist. It will be live from 3 March 2025 at 1pm IST.
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What is Salesforce Certified Agentforce Specialist Exam
The Salesforce Agentforce Specialist certification is your way to prove you are an expert at using Agentforce. The Salesforce Certified Agentforce Specialist exam is designed for individuals who are proficient in configuring and managing Agentforce and have a comprehensive understanding of Salesforce’s core functionalities. This includes tasks such as setting up and managing agents, ensuring proper configuration, and leveraging Agentforce tools to enhance business processes.
It’s a badge that is designed for the one who is expert in building and managing AI agents.
The Salesforce Certified Agentforce Specialist Exam covers different topics compared to the AI Specialist exam. The topics for the AI Specialist exam are:
- Einstein Trust Layer: 15%
- Generative AI in CRM Applications: 17%
- Prompt Builder: 37%
- Agentforce Tools: 23%
- Model Builder: 8%
For the Salesforce Certified Agentforce Specialist Exam, the topics are:
- Prompt Engineering: 30%
- Agentforce Concepts: 30%
- Agentforce and Data Cloud: 20%
- Agentforce and Service Cloud: 10%
- Agentforce and Sales Cloud: 10%
Prompt Engineering (30%): This involves crafting effective prompts for LLMs to guide AI agents in tasks, ensuring accurate and efficient outputs. It’s crucial for customizing agent responses to align with business needs.
Agentforce Concepts (30%): Covers the fundamentals of AI agents, including their roles, configuration, and management within Salesforce. This includes understanding how agents use LLMs and context to assist customers and human agents.
Agentforce and Data Cloud (20%): Focuses on integrating Agentforce with Data Cloud, Salesforce’s data management platform, to access unified customer data for informed decision-making by AI agents.
Agentforce and Service Cloud (10%): Explores how Agentforce enhances customer service operations, such as automating ticket handling and providing personalized support, within Salesforce’s Service Cloud.
Agentforce and Sales Cloud (10%): Details the use of Agentforce in sales processes, like lead generation and customer engagement, within Salesforce’s Sales Cloud.
It’s not just a name change for the AI Specialist exam , In addition to the name change, the exam objectives have also been updated to place a stronger focus on Agentforce content. 70% of this new updated exam directly addresses Agentforce, with the remaining 30% dedicated to Prompt Engineering, which remains an equally important topic. Additionally, nearly half of the exam questions will align to the new Agentforce objectives.
The Exam Itself
- How It Works: It’s a multiple-choice test, taken either online or at a testing center.
- Number of Questions: 60 multiple-choice questions and up to five unscored questions
- Time: You get about 105 minutes to finish.
- Passing Score: Aim for around 65-70%—Salesforce tweaks this sometimes, but that’s the usual range.( To be determined)
Guide for Preparation
There are several ways to prepare for the Agentforce Specialist certification.
- Review the Salesforce Certified Agentforce Specialist exam guide
- Take the Agentforce Specialist Cert Prep module
- Earn Agentblazer Status to help prepare for your exam.
What if you are already a Salesforce Certified AI Specialist?
If you have already earned you AI Specialist credential you do not need to take the Agentforce Specialist exam. Your AI Specialist credential will be updated to Agentforce Specialist on March 3, 2025. You will receive an email with additional information about the change along with details on how to download your new certified logo.
Anyone who earns the AI Specialist or Agentforce Specialist credential before August 2025, date TBD, will be required to take the Agentforce Specialist Summer ’25 certification maintenance module. This module will cover the latest Agentforce features and functionality so you can stay up-to-date on the most relevant information required for all Agentforce Specialists.
Conclusion
The Salesforce Agentforce Specialist certification is launching on March 3, 2025 and a significant step for professionals aiming to specialize in AI agent management within Salesforce. Agentforce is transforming how businesses connect with customers, and by getting certified, you are putting yourself right in the middle of that change.By leveraging Trailhead resources, engaging with the community, and following the tips provided, you can prepare effectively and become a certified expert in managing Salesforce’s AI agent platform.
For more on this initiative, see the FAQ related to Agentforce Specialist exam.
You can deepen your understanding of Data Cloud by exploring our comprehensive course on Salesforce Data Cloud and also check out our latest blogs on our websites for additional knowledge about salesforce.
