Preparing for the Salesforce Admin Certification can feel overwhelming, but the right strategy and resources can make all the difference. One of the most effective ways to boost your confidence and identify knowledge gaps is by taking a Salesforce Admin Certification Practice Test.
These tests simulate the real exam experience, helping you understand the format, focus on key topics, and refine your study plan. Whether you’re just starting your preparation or need a final confidence boost, practice tests are an invaluable tool on your journey to becoming a certified Salesforce Administrator.
10 Salesforce Admin Exam Sample Questions with Answers
Preparing for the Salesforce Administrator Certification Exam? This foundational certification is your gateway to mastering the Salesforce ecosystem and opening doors to exciting career opportunities. With a vast syllabus, it’s essential to focus on effective preparation strategies. This blog outlines 10 sample questions with answers to help you tackle the exam confidently.
1. Managing Time Zones and Localization
Scenario:
A US-based company, Cloudy Computing, recently opened a UK office. The European team is struggling with time zone and date-time formats. What should the administrator do to resolve this?
Options:
- A. Have each European user change their locale via personal settings.
- B. Change the default time zone via the company information page in Setup.
- C. Have each European user change their time zone via personal settings.
- D. Change the default locale via the company information page in Setup.
Correct Answers:
- A and C
Explanation:
Users can adjust their locale and time zone under their personal settings. This ensures accurate formatting for date, time, currency, and language while maintaining the organization’s default settings.
2. Standardizing Picklist Values Across Objects
Scenario:
Cloudy Computing needs consistent office location values across multiple objects, including Opportunity, Order, and Contract. What’s the best solution?
Options:
- A. Use a custom text field.
- B. Create a custom picklist field on each object and add each value manually.
- C. Create a custom picklist field on each object and use a global picklist value set.
- D. Use a custom lookup field.
Correct Answer:
- C
Explanation:
A global picklist value set allows you to share and restrict picklist values across multiple objects, ensuring consistency and easier management.
3. Case Merge Functionality
Scenario:
When using the Case Merge functionality in Salesforce Lightning, what options are available?
Options:
- A. View merged cases.
- B. Delete duplicate cases after merge.
- C. Merge up to five duplicate cases.
- D. Keep duplicate cases after merge.
Correct Answers:
- B and D
Explanation:
Case merge functionality allows up to three cases to be merged. Administrators can choose to keep or delete duplicate cases after merging. Kept duplicates appear in the “Merged Cases” related list.
4. Restricting Access to Dashboards
Scenario:
As a Salesforce Administrator, you need to restrict certain users from viewing a specific dashboard. How can this be accomplished?
Options:
- A. Disable access to the dashboard on the user’s profile.
- B. Restrict access to the folder where the source report is located.
- C. Restrict access to the folder where the dashboard is located.
- D. Create a sharing rule to restrict access.
Correct Answer:
- C
Explanation:
Access to dashboards and reports is controlled at the folder level. To restrict access, remove the user’s permissions to the dashboard folder.
5. Themes and Branding in Salesforce Lightning
Scenario:
What are some features and considerations for using themes and branding in Salesforce Lightning Experience?
Options:
- A. Apps can override custom theme branding.
- B. Custom themes cannot be deleted.
- C. Built-in themes cannot be modified.
- D. Multiple themes can be active simultaneously.
- E. Administrators can create custom themes.
Correct Answers:
- A, C, and E
Explanation:
Administrators can create custom themes to match branding needs, but built-in themes cannot be modified. While only one theme can be active at a time, apps can override custom themes with their own branding.
6. History Tracking on Objects
Scenario:
What is the maximum number of fields you can track for history on a standard or custom object?
Options:
- A. 20
- B. 10
- C. 30
- D. 5
Correct Answer:
- A
Explanation:
Salesforce allows tracking of up to 20 fields per object, but this does not include formula, roll-up summary, auto-number fields, or system-generated fields.
7. Timely Case Management
Scenario:
To ensure cases are picked up promptly by agents and not missed, which Salesforce feature should be used?
Options:
- A. Case Status
- B. Workflow Rules
- C. Case Escalation Rules
- D. Case Assignment Rules
Correct Answer:
- C
Explanation:
Case Escalation Rules alert users when cases have aged (e.g., unresolved after 24 hours) to ensure timely resolution.
8. Custom Report Types
Scenario:
Which scenarios indicate a need for a custom report type?
Options:
- A. Reporting is required with or without related records.
- B. Fields in the report need to be restricted, reorganized, or renamed.
- C. Reporting requirements cannot be met with standard report types.
- D. All standard and custom fields for each object should be available.
Correct Answers:
- A, B, and C
Explanation:
Custom report types are essential when standard report types don’t meet requirements, such as for “with or without” reporting or when customizing the availability and organization of fields.
9. Managing User Access Dependencies
Scenario:
A terminated user has dependencies in the system. What’s the best way to remove their access temporarily?
Options:
- A. Reset the user’s password.
- B. Deactivate the user record.
- C. Freeze the user.
- D. Delete the user.
Correct Answer:
- C
Explanation:
If dependencies prevent deactivation, you can temporarily freeze the user account until all dependencies are resolved. Note that user records cannot be deleted.
10. Preparing to Create an Opportunity Record Type
Scenario:
What are the two prerequisites before creating an Opportunity record type?
Options:
- A. Create a Path.
- B. Create a Sales Process.
- C. Create a Support Process.
- D. Create a Page Layout.
Correct Answers:
- B and D
Explanation:
A Sales Process and Page Layout are required before creating a record type. They help define the structure and behavior of the record type.
These sample questions highlight the importance of preparation and a solid understanding of Salesforce features and concepts. For more practice, check out our Admin Certification Practice Exam Pack and explore our Salesforce Admin Certification Course for additional guidance. Good luck with your certification journey!
