Who this course is for ?

This course is for administrators who want to develop and strengthen their Salesforce CRM skills in the areas of configuration and system management. Whether you are a novice or a more experienced admin, this course aims to enhance your knowledge and understanding of the Salesforce CRM platform.


By the end of the course, you will be ready to configure and administer SalesforceCRM and Salesforce mobile solutions in a real-world environment that fully supports your business needs.
If you are looking to get Salesforce admin certified , then this course is for you.


[maxbutton id=”20″] Price : $49


What this course covers?

Module 1: Organization Administration and User Management in Salesforce CRM: shows you how to set up the organization-wide settings that affect the look and feel of the system and provide access to features for all users within the system.

Module 2 :Data Management: looks in detail at the data access security models in Salesforce CRM and the mechanisms to control access, such as Organization-wide Sharing Defaults (OWD) and sharing mechanisms.

Module 3: Data Analytics with Reports and Dashboards: discusses and describes the analytics building blocks within Salesforce CRM.

Module 4: Implementing Business Processes in Salesforce CRM: discusses the various methods to automate business activities and approval mechanisms in order to align them with business processes.

Module 5: Salesforce CRM Functions: looks at the core functional areas within Salesforce CRM, such as Marketing Administration, Salesforce Automation,Customer Service, and Salesforce Chatter, and describes how you can administer and measure the process from campaign to customer and beyond.

Module 6: Extending Salesforce CRM: explains how Visualforce coding can be used to extend the standard page functionality in Salesforce CRM and provides an example walk-through of setting up an enterprise mash-up between a web utility and a Salesforce CRM Visualforce page.

Module 7: Best Practices for Enhancing Productivity: looks at methods to improve the experience of users in Salesforce CRM and the ways to measure user adoption. AppExchange Marketplace is covered along with best practices for app selection and a walk-through of the process of installing an app from AppExchange.

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Note: Every week, 2 new lectures will be added to the course

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